Monitoring Of The Implementation Of Delivery Agreements

However, progress was deemed too slow and “the ministry of civil service and administration`s own figures showed that citizens` satisfaction with the provision of services in the last years of Thabo Mbeki`s presidency had risen from 75% in 2006 to 58% in 2008.” [2] The result was that “President Jacob Zuma took office in 2009 amid a wave of protests by South Africans protesting the government`s poor record in providing basic services.” [3] Collins Chabane, Minister for Performance Monitoring and Evaluation, had among him experienced administrators within the DPME: the staff involved in the management of the system previously had experience in the implementation of management reform in the public sector.